Terms and Conditions

These Terms and Conditions (the Terms) apply to the Dry Eye Specialists mobile app (the App). By creating an account or using the App, you agree to them. If you do not agree, please do not use the App.

1. Who provides the App

The App is provided by SynRo AB.

• SynRo AB, Torgny Segerstedts Allé 7, 756 44 Uppsala, Sweden
• Organisation number 5595329805
• Email contact@synro.life

SynRo AB is registered in Sweden and offers the App in New Zealand. In doing so it is an agency under the New Zealand Privacy Act 2020, and it applies the rules of the Health Information Privacy Code 2020 to health information. Our Privacy Policy sets out what that means for your information.

Your agreement is with SynRo AB. It is not with your clinic, and it is not with Apple or Google.

The App was built together with the Dry Eye Specialist Group, a network of nine independent optometry practices in New Zealand. Each practice in the group is its own business. We call them member clinics in these Terms.

Who is responsible for what

2. What the App is, and what it is not

Dry Eye Specialists is a self care app. It helps you follow the routines you set with your optometrist, keep track of how your eyes feel over time through your own camera check ins, and stay connected to your member clinic.

The App is not a medical device. It does not diagnose, treat, cure, monitor, or prevent any disease or condition. The values, scores, and guidance it shows you are for general wellness and information only. They are not medical advice, and they are not a promise about how your eyes will respond to anything you do.

The App never replaces your optometrist. It does not replace an appointment, an examination, or treatment. If something about your eyes worries you, or if your symptoms change or get worse, contact your optometrist or another qualified eye care professional. Talk your results over with them rather than acting on a number by yourself.

3. Who can use the App

You must be at least 18 years old to use the App. By using it you confirm that you are 18 or over and that the information you give us is accurate.

4. Your account

You are responsible for keeping your login details private and for what happens under your account. Tell us promptly if you think someone else has used it. We may suspend or close an account that breaks these Terms.

5. Clinic codes and your clinic link

Member clinics can give their patients a clinic code. Entering a valid code does two things at once. It links your account to that clinic, and it unlocks the full App at no charge for as long as the code entitlement stays active.

Codes are meant for patients of the clinic that issued them. Please do not share, publish, or resell a code, and do not use a code that a member clinic did not give you. We may switch off codes that are misused, that have expired, or that a clinic has withdrawn. If your code entitlement ends, the App goes back to the free version. Any subscription you bought through an app store carries on under its own terms.

The clinic link exists so that your care and the App work together. In this version of the App, your check in results, symptom answers, and plan are not sent to your clinic, and your clinic cannot see them in the App. SynRo AB holds that information. If you want your optometrist to see a result, the simplest way is to show it on your own screen during a visit. What we hold, and who can see it, is set out in our Privacy Policy.

Your relationship with the clinic, including appointments, fees, and the care you receive, is between you and the clinic.

6. Paid features, billing, and refunds

Some parts of the App are paid. Today that means a monthly subscription, a yearly subscription, and a single check purchase. Patients of member clinics unlock the full App at no charge with a clinic code, as described in section 5.

• Prices, and what each purchase includes, are shown at the point of purchase.
• All payments are handled by the Apple App Store or Google Play under their own billing rules. We never see or store your card details.
• Where a store offers a free trial on a plan, the offer and its length are shown at the point of purchase before you buy.
• Subscriptions renew automatically unless you cancel before the current period ends. On Apple you need to cancel at least 24 hours before it ends.
• You can view, change, or cancel a subscription in your Apple App Store or Google Play account settings. The App has a link that takes you there.
• A single check purchase is a one time purchase. It unlocks one camera check of the kind you bought it for, and it is used when that check finishes.
• Refunds are handled by the app store you bought from, under that store's own refund policy. We cannot issue a refund for a store purchase ourselves.

7. Products shown in the App

The App shows the range of products recommended by the Dry Eye Specialist Group, with guidance on what suits different needs. The App is not an online shop, and it carries no link to buy anything. Products are available through your clinic. Product information in the App is general. Follow the instructions on the product itself and the advice of your optometrist.

8. Acceptable use

You agree not to:

• Use the App for anything unlawful, or in a way that breaks these Terms
• Reverse engineer, decompile, or try to extract the source code, except where the law allows it
• Interfere with the App or our systems, or try to reach any part of them you are not meant to reach
• Copy, republish, or resell content from the App without our permission
• Share or redeem a clinic code that a member clinic did not give you

9. Your content

What you put into the App stays yours. By using the App you give us permission to process it as described in our Privacy Policy, so that we can provide the service.

A camera check in works like this. The App sends the recording to our analysis server, the server works out your result, and the recording is then deleted. We do not keep it.

The improvement programme is the one exception, and it is optional. If you turn on Help improve eye testing, either in your privacy settings or when the App offers it to you after a check, you also give us permission to keep the camera files from your check ins and use them to develop and improve how the App analyses them. You can turn it off at any time, and the files that were kept are then deleted. You can delete your account at any time. Our Privacy Policy explains what is kept, what is sent with it, and what happens when you turn the programme off.

10. Content from other companies

The video guides in Learn More are hosted on YouTube and delivered by Google. When you watch one, the YouTube Terms of Service also apply to you. We choose which videos appear, but we do not run the platform that delivers them. When a video loads, Google receives technical information about your device, and Google handles that information under its own privacy policy.

11. Intellectual property

The App, its design, and the software and processing behind it belong to SynRo AB and are protected by intellectual property law.

Some of the treatment and product information in the App comes from the Dry Eye Specialist Group's own patient material and is used with the group's permission. That material belongs to the group.

The Dry Eye Specialist Group name and mark belong to the group. Each member clinic's name and logo belong to that clinic. They appear in the App, and on this page, with permission. Nothing in these Terms gives you any right to use them.

We give you a limited, non exclusive, non transferable licence to use the App for your own personal, non commercial use, subject to these Terms. We can withdraw that licence if you break them.

12. Availability

We may add, change, or remove features, and we may take the App offline for maintenance. We do not promise that the App will always be available or free of faults.

13. Your consumer rights, and what we do not promise

Nothing in these Terms takes away any right you have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other consumer protection law that applies to you and cannot be set aside by agreement. Everything that follows, in this section and in section 14, applies only so far as the law allows.

Subject to that, the App is provided as is and as available, without warranties of any kind, whether stated or implied, including any warranty of fitness for a particular purpose. We do not warrant that the App will be uninterrupted or error free, or that the values it produces are accurate or suitable for any particular purpose. As set out in section 2, the App supports self care and is not a substitute for professional eye care.

14. Limitation of liability

This section is subject to section 13. It does not take away any right you have under New Zealand consumer law.

To the fullest extent the law allows, SynRo AB is not liable for indirect, incidental, special, or consequential loss, or for any loss that comes from relying on the wellness information the App provides.

SynRo AB is not liable for the clinical care a member clinic provides to you.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

15. Ending your use of the App

You can stop using the App and delete your account at any time. In the App, open My Account, then Privacy and Data, then Delete My Data. You have three choices there:

• Delete my check in history. This removes your check in history and the values from it. Your account stays open.
• Delete my personal details. This removes your name, email address, and photo, closes your account, and signs you out.
• Delete everything. This removes your account and everything saved with it. You type your email address to confirm.

You can also ask us by email instead, without opening the App. Our Data Deletion page explains both routes, what is removed in each case, and what we may need to keep and why.

Deleting your account does not delete your clinic's own records. Your clinic holds those in its own right, under New Zealand law, and they are not part of the App.

We may suspend or end your access if you break these Terms, or if we stop offering the App. If a clinic leaves the Dry Eye Specialist Group, we may end that clinic's codes and links, with reasonable notice in the App.

16. Governing law

These Terms are governed by New Zealand law. Any dispute about them is dealt with by the New Zealand courts, and SynRo AB agrees to their jurisdiction.

If you live outside New Zealand, this does not take away the protection of the consumer law of the country where you live.

17. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page and change the Last updated date at the top. If a change is significant, we will tell you in the App. If you keep using the App after a change takes effect, that counts as accepting it.

18. App store terms

Apple

Where you get the App from the App Store, Apple's standard Licensed Application End User Licence Agreement applies to your licence to use it. These Terms are in addition to that agreement. If a term here conflicts with it, the Apple agreement governs your licence to use the App on Apple devices. The following also applies:

• These Terms are between you and SynRo AB only. They are not with Apple, and Apple is not responsible for the App or its content.
• Your licence covers use on Apple branded devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to meet any warranty that applies to it, you can tell Apple, and Apple will refund the purchase price for the App to you. To the fullest extent the law allows, Apple has no other warranty obligation for the App.
• Apple is not responsible for any product warranty, and it is not responsible for handling any claim about the App, including product liability claims, claims that the App fails to meet a legal requirement, and claims under consumer protection law.
• If anyone claims that the App infringes their intellectual property rights, SynRo AB, not Apple, is responsible for investigating, defending, settling, and discharging that claim.
• Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

Google

Where you get the App from Google Play, the Google Play Terms of Service also apply to you.

19. Contact

SynRo AB
Torgny Segerstedts Allé 7
756 44 Uppsala
Sweden

Organisation number 5595329805

Email contact@synro.life

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it. You can also ask us to delete it. Write to contact@synro.life with Privacy Officer in the subject line and your request will reach our privacy officer.

If you are not happy with how we answer, you can complain to the Office of the Privacy Commissioner in New Zealand at privacy.org.nz. Our Privacy Policy explains your rights in full.